Pro membership moving from the old platform: FAQ

If you held a paid owner membership on the old platform (billed through Memberful), your membership is carried over to BookAclassic. You don't lose anything and there's nothing you need to do on day one.

What carries over

• Your tier: Classic stays Classic, Premier stays Premier, with the equivalent BookAclassic benefits from the moment your account is migrated.
• Your paid time: the membership runs until your existing renewal date. You will not be billed twice for the same period.
• Premier extras: Premier members keep VIP support and can find the dedicated support phone number on their subscription page.

What changes

• Billing moves from Memberful to BookAclassic (processed by Stripe). Before your carried-over period ends, we'll email you to set up payment on BookAclassic so your benefits continue without interruption.
• You manage everything (plan, card, invoices and cancellation) from your subscription page instead of the old Memberful account area.

Common questions

• Will I be charged during the carried-over period? No. Your existing payment covers you until your renewal date.
• Can I cancel? Yes, at any time; see Cancelling your Pro Owner membership. Your benefits still run to the end of the carried-over period.
• My tier or renewal date looks wrong. Contact us at support@bookaclassic.com and we'll put it right.