Booking a car
Search, request, instant book, documents you'll need and what to expect at pickup.
Changing your trip dates, times or location
How to request a change to a confirmed booking, how the other party responds, and what can't be changed once a trip starts.
Custom trip quotes and Build a trip
How a host sends a custom quote with Build a trip, and how you view, pay and confirm a custom trip quote, with instant confirmation and a quote expiry.
Delivery and airport delivery
How car delivery and airport delivery work, how the delivery fee is worked out, and when delivery is included in the price.
How do I book a car?
Sending a request, Instant Book and what happens once the owner accepts.
Can I take the car to another country?
Cross-border rules, owner consent and additional insurance.
Extending your rental
How to keep a classic longer when a trip is already under way, and how the extra time is charged.
How does pickup and return work?
Coordinating with the owner, the condition report and the hand-over checklist.
Instant Book vs Request to Book
How to tell which mode a listing uses, and what happens after you tap Book.
Mileage limits and fuel policy
How mileage allowances and fuel are handled at pickup and return.
Saving cars to your favourites
How to add a classic to your favourites (your wishlist) and find your saved cars again later.
What documents do I need to rent?
Driver's licence, ID and a payment card, plus any extras for international drivers.
When am I charged for my booking?
Request bookings, Instant Book, and how the security deposit fits in.
Still need help?
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