Cancelling as a renter

Cancelling a pending request

If your booking request hasn't been accepted yet, you can cancel it at any time from your Trips or booking overview. No host action is needed. At this stage no payment has been collected; any card hold is released immediately when you cancel.

Renters can cancel a trip through the website or the mobile app. The cancellation is effective immediately.

On a Refundable booking, cancelling more than 48 hours before pick-up gives a full refund of every charge on the booking. Within 48 hours of pick-up (or after pick-up) no refund is issued.

Non-refundable bookings do not refund any amount on a renter cancellation, regardless of timing.

If the owner cancels, you always receive a full refund on every component, regardless of the policy chosen at booking time.

Bookings where you paid part at checkout and the rest to the host

In a few countries, checkout collects only the BookAclassic fees and you pay the host directly for the rental itself. On these bookings the portion paid at checkout is non-refundable if you cancel. The rental portion is an arrangement between you and the host; since it's paid directly to them, any refund of it is between the two of you.