Cancelling as a host

If you need to cancel a confirmed trip as a host, do it from the booking itself: open the booking in your dashboard, choose Cancel, and select the reason. It's also good practice to let the renter know through the on-site messages as early as you can.

When a host cancellation goes through, the renter is automatically refunded in full, including every part of what they paid, regardless of the cancellation policy on the booking. The dates open up again on your calendar.

Renters are counting on owners to provide the car, so repeated cancellations will subject the owner to removal from the marketplace. If something outside your control forces a cancellation, contact us at support@bookaclassic.com.