Payments & refunds
Service fees, security deposits, late returns and other administrative charges.
How your quote is calculated
A line-by-line walk-through of everything that makes up your booking total, from the rental fee to what's due now versus later.
Promo codes and discount codes
How to add a promo code or discount code at checkout and how the discount is applied to your total.
Excess mileage fee
How over-mileage is calculated and billed.
Fees explained
Service fee, booking fee, protection fee and other administrative charges.
Fuel policy and reimbursement
Returning the car with the same fuel level and how the host requests reimbursement.
Getting a receipt or invoice for your booking
Where to download the receipt for a trip, what it shows, and what to do about bookings made on the old platform.
Gift vouchers and gift cards
How gift vouchers and gift cards work on BookAclassic, and how to buy or redeem one.
Late return policy
The 15-minute grace period, hourly fees and how the host opens a late-return claim.
Paying part now and the balance later
When a booking lets you pay a portion up front, and when the remaining balance is collected.
Security deposits
When the deposit applies, when it's released and what happens if a charge fails.
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